Towards the end of 2014 TalkTalk customer details were accessed following a data breach against a third party contractor that had legitimate access to the customer accounts. The data that was accessed was names, home addresses, phone numbers and TalkTalk account numbers. No financial data such as bank or credit card details, or dates of birth were taken.
Scammers may be using the information they have illegally obtained to trick people into thinking they are genuine TalkTalk callers, and encouraging them to hand over more detailed information, such as their bank details.
With scams of all kinds on the rise, it is so important for us all to remain aware and alert, especially when asked for personal banking details or to remote access your computer.
If you are in any doubt about the legitimacy of a caller, HANG UP and call the company on a trusted number.
- Never reveal personal or financial data including usernames, passwords, PINs, or ID numbers.
- Be very careful that people or organisations you are supplying payment card information are genuine, and then never reveal passwords. Remember that a bank or other reputable organisation will never ask you for your password via email or phone call.
- When calling any company, ensure you get the number from a trusted source – such as the official website or your latest bill or statement.
- If you get a call that feels suspicious, hang up and call back on the official number.
- You should always ensure the fraudster has hung up before you dial as sometimes they keep the line open to try to trick you. If you are in any doubt you should phone a friend or a trusted number first to make sure it goes through correctly.