1. INTRODUCTION
These Terms and Conditions govern all services provided by Sig-ma PC Repairs (“Sig-ma”, “we”, “us”, “our”). By requesting, authorising, or accepting any service from Sig-ma, you (“the customer”) agree to be bound by these Terms and Conditions.
Nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer legislation, including the Consumer Rights Act 2015.
2. DEFINITIONS
“Device” means any computer, laptop, Mac, iMac, MacBook, smartphone, tablet, storage device, peripheral, component, accessory, software, or other item provided to Sig-ma.
“Repair” includes diagnostics, fault-finding, servicing, upgrades, maintenance, data recovery, software services, and component replacement.
“Customer” means the individual, company, organisation, partnership, or other legal entity requesting services from Sig-ma.
3. QUOTATIONS AND ESTIMATES
3.1 All quotations are estimates unless expressly stated otherwise.
3.2 Parts prices are subject to change without notice due to supplier pricing, availability, import costs, exchange rates, or identification of additional faults.
3.3 If additional work becomes necessary, we will seek authorisation before proceeding wherever reasonably possible.
3.4 Repair times are estimates only and are not guaranteed.
3.5 Sig-ma reserves the right to decline any repair or service request at its discretion.
4. COLLECTION OF DEVICES
4.1 Devices may only be collected by the customer or a person authorised by the customer.
4.2 Where a customer is deceased or otherwise unable to collect a device, proof of legal authority may be required before release.
4.3 Ownership verification may be requested before releasing any device.
5. REPAIR SERVICES
5.1 Some repairs may require partial or complete reinstallation of an operating system.
5.2 Where data preservation is requested, we will make reasonable efforts to back up and restore data, but this cannot be guaranteed.
5.3 Original parts removed during repair may be retained by Sig-ma unless their return is requested before completion of the repair.
5.4 Repairs involving soldering, liquid damage, motherboard repair, display replacement, or component-level work carry inherent risks due to the condition of the device and the nature of the repair process.
6. PRE-EXISTING FAULTS AND REPAIR RISKS
6.1 Electronic devices may contain hidden defects, age-related deterioration, previous repair attempts, corrosion, liquid damage, impact damage, manufacturing defects, or other latent faults.
6.2 Sig-ma is not responsible for faults that become apparent during diagnosis or repair where such faults were not caused by our workmanship.
6.3 Devices suffering from liquid damage may deteriorate further without warning, regardless of any repair performed.
6.4 Certain repairs require significant disassembly and may reveal additional faults not visible during initial inspection.
6.5 Repairs to devices with bonded or glued displays, including iPads and similar products, involve unavoidable risk of display damage during disassembly. While every reasonable care is taken, customers acknowledge that display breakage may occur due to the construction of the device.
7. SOFTWARE SERVICES
7.1 Software repairs, operating-system repairs, malware removal, optimisation, startup repairs, browser repairs, file cleanup, application removal, driver updates, and performance tuning are provided on a best-efforts basis.
7.2 Such services are warranted only in respect of the work carried out at the time of service.
7.3 Sig-ma does not guarantee future device performance, startup times, login times, internet connectivity, website access, software compatibility, operating-system updates, or freedom from future software faults after the device leaves our control.
7.4 New software issues arising after collection shall be treated as separate matters unless directly attributable to the original repair.
8. DATA AND BACKUPS
8.1 Customers are solely responsible for maintaining backups of all data before submitting any device for repair.
8.2 Sig-ma strongly recommends maintaining at least one complete backup before any repair is undertaken.
8.3 Sig-ma accepts no responsibility for loss, corruption, alteration, or recovery failure of any data.
8.4 Storage devices may fail without warning during testing, diagnostics, repair, or normal operation.
8.5 Malware, operating-system corruption, failing hardware, and encryption issues may result in data loss beyond our control.
9. BITLOCKER AND ENCRYPTION
9.1 Many Windows devices use BitLocker or similar encryption technologies.
9.2 Customers are responsible for retaining all BitLocker recovery keys, passwords, PINs, and authentication credentials.
9.3 Sig-ma accepts no responsibility for data loss or inability to access encrypted data where recovery credentials are unavailable.
10. DATA RECOVERY SERVICES
10.1 Data recovery services are charged for the time, expertise, equipment, and resources involved in the recovery attempt and not solely on the amount of data recovered.
10.2 Recovery of all data cannot be guaranteed.
10.3 Partial recovery shall still constitute completion of the service.
10.4 Fees remain payable even where only part of the data is recovered.
11. PASSWORDS AND TESTING
11.1 Customers may be asked to provide passwords, PINs, login credentials, or user accounts necessary for testing.
11.2 If credentials are not supplied, Sig-ma may be unable to fully test the device.
11.3 Any function that cannot be tested due to lack of access shall be excluded from warranty coverage unless independently demonstrated to be related to the repair performed.
11.4 For Apple devices and modern Macs with T2 Security Chips or Apple Silicon processors, passwords may be required to perform diagnostics and verify successful repair.
12. SPECIALIST APPLE DISPLAY REPAIRS
12.1 Certain Apple MacBook Pro models, including but not limited to Models A2442, A2485, A2779 and A2780, contain display assemblies incorporating serialised integrated circuits linked to the logic board.
12.2 Apple’s design requires the original serialised display controller to be transferred from the original display assembly to the replacement display assembly in order to maintain full functionality and avoid visual defects.
12.3 During this process, the serialised integrated circuit is subjected to multiple heating and cooling cycles. Despite the use of appropriate professional equipment and procedures, these thermal cycles may cause failure of the component due to its design and construction.
12.4 Failure of the serialised component may result in display artefacts, uneven backlighting, shadowing, image quality defects, or similar issues.
12.5 Customers acknowledge that such defects may arise despite reasonable care being exercised and that Sig-ma shall not be liable for defects resulting from the inherent design limitations of these devices.
12.6 Devices that have undergone previous display repairs, liquid damage, impact damage, or third-party repair attempts may carry an increased risk of such defects.
13. PHOTOGRAPHIC RECORDS
13.1 Sig-ma may photograph devices before, during, and after repair.
13.2 Such photographs may be used for:
(a) documenting the condition of the device;
(b) recording pre-existing damage;
(c) warranty assessments;
(d) insurance purposes;
(e) dispute resolution; and
(f) internal training and quality control.
13.3 Photographs will not be published publicly without customer consent unless identifying information has been removed.
14. WARRANTY AND GUARANTEE
14.1 Unless otherwise stated, Sig-ma provides a twelve (12) month warranty on parts supplied and workmanship relating specifically to the repair performed.
14.2 Certain repairs may carry a shorter warranty period, typically three (3) months, where supplier warranty limitations apply. Examples include:
(a) liquid damage repairs;
(b) motherboard or logic board repairs;
(c) MacBook top case assemblies;
(d) battery replacements; and
(e) other specialist repairs as advised at the time of service.
14.3 The warranty applies only to the specific repair performed and any parts supplied by Sig-ma.
14.4 The warranty is not a warranty of the entire device.
Software Services
14.5 Software-related services are warranted only in respect of the work performed at the time of service.
14.6 Sig-ma does not guarantee future software performance, operating-system stability, internet connectivity, website access, login speeds, application compatibility, future updates, or freedom from future software faults.
14.7 Software faults arising after collection shall generally be treated as separate issues unless directly attributable to the original repair.
Warranty Exclusions
14.8 The warranty does not cover:
(a) software faults, operating-system issues, malware, viruses, ransomware, browser issues, or internet connectivity issues;
(b) accidental damage;
(c) liquid damage occurring after repair;
(d) misuse, neglect, abuse, or improper maintenance;
(e) customer modifications or unauthorised repairs;
(f) use of incompatible accessories, chargers, adapters, batteries, or components;
(g) normal wear and tear;
(h) cosmetic deterioration;
(i) dead pixels or display imperfections within accepted industry tolerances;
(j) manufacturer design defects;
(k) data loss or data corruption;
(l) faults unrelated to the original repair.
Physical Damage
14.9 Physical damage may void warranty coverage where the damage contributes to, causes, obscures, or prevents diagnosis of the claimed fault.
14.10 Cracked displays, bent housings, impact damage, liquid ingress, severe scratches, dents, chips, or other signs of physical abuse may result in warranty claims being declined.
Customer-Supplied Parts
14.11 Where customer-supplied parts are used, no warranty is provided on the supplied parts.
14.12 Warranty on workmanship relating to customer-supplied parts shall be limited to thirty (30) days unless otherwise agreed.
Warranty Remedies
14.13 Where a valid warranty claim is accepted, Sig-ma may, at its option:
(a) repair the fault;
(b) replace the defective component;
(c) provide an equivalent refurbished component; or
(d) refund the original repair charge.
14.14 Any replacement part supplied under warranty shall carry the longer of:
(a) the remaining original warranty period; or
(b) ninety (90) days.
15. CUSTOMER RESPONSIBILITIES
15.1 Customers must inspect and test their device as soon as reasonably possible after collection.
15.2 Any concerns regarding cosmetic condition, missing parts, missing accessories, or incomplete work should be reported within fourteen (14) days of collection.
15.3 This reporting period does not affect any rights available under the repair warranty or applicable consumer law.
15.4 If a customer dismantles, modifies, or attempts to repair a device following our repair, any resulting damage may void warranty coverage.
15.5 Customers are responsible for retaining passwords, recovery keys, licence keys, account credentials, and activation information.
16. DIAGNOSTIC CHARGES
16.1 A minimum diagnostic charge of £30.00 applies unless otherwise stated.
16.2 Diagnostic fees reflect the time, expertise, testing, fault-finding, dismantling, and reassembly required to determine the nature of a fault.
16.3 Diagnostic charges may be waived where a repair proceeds at Sig-ma’s discretion.
16.4 Where a repair is declined after diagnosis, diagnostic fees remain payable.
16.5 Any parts ordered specifically for a repair may be chargeable if the repair is cancelled.
16.6 If substantial labour has been undertaken during diagnosis, Sig-ma reserves the right to charge an amount reflecting the work completed even where no final repair is performed.
17. PAYMENT
17.1 Payment is due in full before any repaired device is released unless otherwise agreed in writing.
17.2 Sig-ma accepts cash, card payments, and bank transfers.
17.3 Ownership of any supplied parts remains with Sig-ma until payment has been received in full.
17.4 Sig-ma reserves the right to require deposits or full payment in advance for certain repairs.
17.5 Commercial customers who fail to make payment when due may be charged interest and recovery costs in accordance with applicable legislation.
18. UNCOLLECTED AND ABANDONED DEVICES
18.1 Customers must collect their device promptly following notification that work has been completed, cancelled, or otherwise concluded.
18.2 Sig-ma will make reasonable attempts to contact the customer using the details provided.
18.3 Devices remaining uncollected for more than ninety (90) days after notification may be considered abandoned.
18.4 Sig-ma reserves the right to dispose of, recycle, dismantle, or sell abandoned devices to recover storage, labour, disposal, and administrative costs.
18.5 Sig-ma shall not be responsible for any data loss arising from abandoned devices.
18.6 Customers are responsible for ensuring their contact details remain accurate and up to date.
19. DATA PROTECTION AND PRIVACY
19.1 Sig-ma processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
19.2 Personal data collected may include:
(a) names;
(b) addresses;
(c) telephone numbers;
(d) email addresses;
(e) device information;
(f) repair history;
(g) account credentials supplied for testing purposes; and
(h) any other information reasonably required to provide services.
19.3 Personal data shall only be used for:
(a) providing repair services;
(b) communicating with customers;
(c) maintaining business records;
(d) complying with legal obligations;
(e) warranty administration;
(f) debt recovery where applicable; and
(g) legitimate business interests.
19.4 Sig-ma will not sell customer data to third parties.
19.5 Where third-party suppliers, couriers, distributors, payment processors, or specialist service providers are required to complete a repair or transaction, only the information reasonably necessary for that purpose shall be shared.
20. DATA RECOVERY AND STORED CUSTOMER DATA
20.1 Some repairs may require customer data to be copied, transferred, backed up, or temporarily stored.
20.2 Where customer data is stored on Sig-ma systems, reasonable security measures shall be employed to protect that information.
20.3 Data may be retained only for as long as reasonably necessary to complete the repair, recovery, transfer, or warranty process.
20.4 Following completion of the service, data will be securely deleted when retention is no longer required.
20.5 Sig-ma accepts no responsibility for data corruption, loss, or incomplete recovery arising from:
(a) hardware failure;
(b) software corruption;
(c) encryption;
(d) malware;
(e) pre-existing faults; or
(f) circumstances beyond our reasonable control.
21. DISCLOSURE TO LAW ENFORCEMENT
21.1 Sig-ma may disclose information where required by law, court order, warrant, regulatory requirement, or lawful request from a competent authority.
21.2 During the course of repairs or data recovery, material may occasionally be encountered that appears to indicate criminal activity.
21.3 Where Sig-ma reasonably believes disclosure is necessary for the prevention or detection of crime, protection of children, prevention of terrorism, public safety, or compliance with legal obligations, relevant information may be provided to law enforcement agencies or other competent authorities.
21.4 Nothing in these Terms requires Sig-ma to ignore, conceal, or destroy evidence of criminal activity.
22. SUBJECT ACCESS REQUESTS
22.1 Requests relating to personal data, including Subject Access Requests, Rectification Requests, Erasure Requests, and other privacy-related enquiries, must be submitted in writing.
22.2 Sig-ma will respond within the timescales required by applicable data protection legislation.
23. CCTV AND TELEPHONE RECORDING
23.1 Sig-ma operates CCTV systems for:
(a) crime prevention and detection;
(b) staff safety;
(c) customer safety;
(d) dispute resolution;
(e) insurance purposes; and
(f) protection of company property.
23.2 Telephone calls may be recorded for:
(a) training purposes;
(b) quality assurance;
(c) record keeping;
(d) contract verification;
(e) fraud prevention; and
(f) dispute resolution.
23.3 CCTV footage and call recordings may be disclosed to:
(a) law enforcement agencies;
(b) insurers;
(c) legal representatives;
(d) courts and tribunals; and
(e) regulatory authorities,
where reasonably necessary or legally required.
23.4 CCTV footage is generally retained for up to sixty (60) days unless required for an ongoing investigation or legal matter.
23.5 Telephone recordings may be retained for up to three (3) years where necessary for business records, contractual evidence, dispute resolution, or legal compliance.
24. SALE OF GOODS
24.1 Goods supplied by Sig-ma are covered by applicable consumer legislation.
24.2 Unless otherwise stated, refurbished devices and parts supplied by Sig-ma carry a twelve (12) month warranty.
24.3 Consumable items, including batteries, may carry shorter warranty periods depending on supplier terms.
24.4 Warranty claims relating to goods supplied shall be assessed and remedied in accordance with applicable consumer law.
24.5 Where a fault is confirmed within the applicable warranty period, Sig-ma may repair, replace, or refund the item as appropriate and in accordance with statutory requirements.
25. LIMITATION OF LIABILITY
25.1 Nothing in these Terms shall exclude or limit liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) any matter for which liability cannot legally be excluded.
25.2 Subject to clause 25.1, Sig-ma shall not be liable for:
(a) loss of profits;
(b) loss of revenue;
(c) loss of business opportunity;
(d) business interruption;
(e) loss of goodwill;
(f) loss of anticipated savings;
(g) loss or corruption of data; or
(h) indirect or consequential loss.
25.3 To the fullest extent permitted by law, Sig-ma’s total liability arising from any repair, service, transaction, or claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
25.4 Sig-ma shall not be liable for failures arising from:
(a) pre-existing faults;
(b) hidden defects;
(c) manufacturer defects;
(d) software issues;
(e) third-party repairs;
(f) misuse;
(g) accidental damage;
(h) liquid damage;
(i) customer modifications; or
(j) circumstances beyond our reasonable control.
26. FORCE MAJEURE
26.1 Sig-ma shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
(a) natural disasters;
(b) fire;
(c) flood;
(d) power outages;
(e) supplier failures;
(f) transport disruptions;
(g) industrial disputes;
(h) cyber incidents; or
(i) government action.
27. CONSUMER RIGHTS
27.1 Nothing in these Terms and Conditions shall affect any statutory rights available under applicable consumer protection legislation.
27.2 Customers retain all rights afforded by the Consumer Rights Act 2015 and any other applicable legislation.
27.3 Where any provision of these Terms is found to be unenforceable, the remainder shall continue in full force and effect.
28. GOVERNING LAW
28.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
28.2 Any dispute arising from or relating to these Terms or services provided by Sig-ma shall be subject to the exclusive jurisdiction of the courts of England and Wales.
29. CHANGES TO THESE TERMS
29.1 Sig-ma reserves the right to amend these Terms and Conditions from time to time.
29.2 The version in force at the time the repair or service is booked shall apply to that transaction unless otherwise agreed.